Frequently Asked Questions
Q. What is different about your Cycle Face Moisturiser?
Recovery Phase Cycle Face Moisturiser has all of the benefits of our Recovery Phase range i.e. loads of antioxidants, pH balanced, hydrating, all natural ingredients with no nasties in it. Plus we have added an additional Vitamin to our Cycle Cream – Vitamin B3 helps to improve the skins moisturisation and helps reduce trans-epidermal water loss (TEWL). Vitamin B3 also helps to support and strengthen the skins barrier function.
Recovery Phase Cycle now contains four added vitamins. The combination of Vitamins C, E, B5 and B3 is perfect to keep skin healthy. It also has Zinc Oxide in it which is soothing and a natural sun block UVA&B and increased Shea Butter to give your skin that little bit extra protection on those long exposed cycles.
Q. What about sun protection SPF?
Good Question – we advise the use of sun creams as well as moisturiser (not combined)
Recovery Phase Cycle contains Zinc Oxide, which is soothing, and a natural UVA&B block, as well as Shea Butter which has natural sun protection properties; however, Recovery Phase Cycle does not have a measured Sun Protection Factor (SPF). It is our passionate belief that a moisturiser and sun cream are two very separate products. Sun protection should be layered liberally on top of any moisturiser and applied at appropriate strengths, for the environmental conditions.
Q. Why do we need a specific sports moisturiser?
Exercise has many great health benefits, increasing blood flow and helping to detoxify the skin. However, during periods of exercise the amount of oxygen used by the body increases, raising the number of free radicals produced, causing potential damage to your skin’s DNA. The combination of heat, oxidative stress, acidic sweat and dehydration can result in dry, sore and sensitive skin.
So your sports moisturiser should:
- Mop up those damaging free radicals – Ensure it contains high levels of antioxidants such as Vitamin E (Tocopherol) and Vitamin C (Sodium Ascorbyl Phosphate)
- Rebalance your skin’s natural pH (5.5) – To counteract the effects of acidic sweat and toxins
- Replace and lock in moisture – Ensure it is easily absorbed and intensely rehydrating
- Maintain your skin’s structure and elasticity – Promote Collagen and Elastin production with Omega 3 and 6 plus Gamma Linoleic acid (GLA). Sources include Rosehip Oil and Evening Primrose Oil
- Promote your skin’s cell regeneration – Look for Panthenol Pro Vitamin B5, Rosehip Oil, Allantoin, Vitamin E and Shea Butter
- Firm skin and strengthen those fine capillaries – Gingko Biloba helps firm skin and strengthens fine capillary walls
Q. Is Recovery Phase suitable for my sport?
The short answer is Yes!
Whatever your chosen sport your skin will experience the same stressors to varying degrees namely: heat, sweat, toxin build up, dehydration and cellular damage from free radicals.
It was designed to meet the needs of Triathletes, where one sport isn’t enough!
Q. Which product is best for swimming?
For pure swimmers, our Recovery Phase Swim product would be the best. The prolonged effects of Chlorine or Salt water can be very drying and damaging to your skin.
However, for Triathlete’s and Open water swimmers, I would recommend Recovery Phase. This is because you are largely wearing wetsuits and only your face is exposed. Also this tends to be for shorter periods of time. The hazards relating to open water swimming can be more around the water quality. Recovery Phase contains ingredients with antiviral, antibacterial and antifungal properties, along with vitamins to boost cell regeneration and protect and soothe your skin.
Q.When should I apply Recovery Phase Rehydration cream?
Our Recovery Phase Sports Moisturisers can be applied before and after exercise, and should be applied to clean, dry skin. It’s also ideal as a night repair cream.
Recovery Phase can be used anytime, not just whilst exercising. I use it as a day cream, under my makeup, as well as at night. The only point to note, is that it doesn’t have a measured sun protection factor (SPF), a sun cream should be applied on top, as required.
Q. Is Recovery Phase Swim Hydration Cream suitable to use on the face?
Yes, Recovery Phase Swim is designed for use on your face . I have been asked this a few times, particularly from people who suffer with the goggles causing soreness; Recovery Phase Swim is very gentle and can be used in the eye area as well.
I’d advise applying at least 10 minutes before swimming, if using around the eyes, to allow for full absorption, so that it does not compromise the seal of your goggles.
Q. Do Recovery Phase Rehydration Products contain any nuts?
No, we have been careful not to add any nut oils, like Sweet Almond oil / Coconut oil to our products. We have also sourced our glycerine from organic palm oil rather the coconut, for this reason. We have personal reason for not having any nut derivatives in our products, but unfortunately we cannot guarantee that they do not contain traces of nuts. As many of our suppliers have all types of oils, including nut oils on their premises. Please feel free to examine our ingredients list or email us if you have any further questions.
Q. I do not have a PayPal account, how do I purchase via card?
You do not need a paypal account to make a purchase on our website, however, payment is still managed within the paypal interface. This means that you complete all of the purchase information as normal, tick that you agree to terms and click on the large blue box saying ‘Proceed to Paypal’. This next screen has two options. The 2nd option is ‘Pay with a debit or credit card’. Choose this option, and proceed as normal, entering your details carefully. Paypal will send confirmation emails as normal but the payment will be directly via your card. Any problems please do get in touch, your custom is valuable to us.
Q.I am having trouble placing an order.
We have anti-fraud measures. If your card has failed please try the following:
- Check that we accept the card you are using
- Make sure that there are no spaces in the credit card number
- Check that you have entered the correct expiry date of the card (you do not need to enter a start date or issue number, if your card does not have one)
- Ensure that you have entered the 3 digit Card Security Code from the back of your card or the 4 digit code from the front of the card if you are using Amex
- Try another card
- If you are still experiencing problems making an order, then please contact us with your order details where we will be able to manually process your order details
Q. I need to change my order
Please contact us and we will do our very best to make any changes to your order. We are able to change or cancel your order as long as it hasn’t already been dispatched.
Q. I have a discount code. How do I use it at the checkout?
Within ‘Your Shopping Cart’ above ‘billing details’, you shall find a question ‘Have a coupon code?’
Click here to enter your code. Enter your promotional code in the box that appears. Click ‘Apply’. Your discount will be deducted from your cart total before the postage is applied.
Q.Which stores stock Recovery Phase products?
Our product are sold online or at events we attend – follow us on Facebook or drop me an email alison@brodieskincare.co.uk and I’ll get back to you with the details.